Store Policy

Refund and Return Policy

Overview: At Gentes Gentes Stories, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please read the following policy for returns and refunds.

Return Conditions:

Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Time Frame: You must request a return within 30 days of receiving your item.
Non-returnable Items: Certain items, such as custom products and personal care items, are non-returnable.

Return Process:

Request a Return: Contact our customer service team at info@gentesgentesstories.com to request a return authorization.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at info@gentesgentesstories.com with photos of the product. We will work with Printful to resolve the issue and provide a replacement or refund.

Shipping Policy

Shipping Provider:

All items are printed and shipped by Printful. This allows us to offer a wide range of products with high-quality printing and reliable shipping.

Processing Time:

Orders are typically processed within 2-7 business days. Processing times may vary depending on product availability and demand.

Shipping Methods and Times:

Standard Shipping: Delivery usually takes 5-10 business days after processing.
Expedited Shipping: Delivery usually takes 3-5 business days after processing.
Overnight Shipping: Delivery usually takes 1-2 business days after processing.

Shipping Costs:

Shipping costs are calculated at checkout based on the shipping method selected and the destination of the order.

International Shipping:

We currently ship to selected countries worldwide. International shipping times and costs will vary based on the destination.

Privacy Policy

We value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.

Information Collection:

We collect information from you when you place an order, subscribe to our newsletter, or fill out a form on our website.

Information Use:

The information we collect may be used to process transactions, send periodic emails, or improve our website and services.

Data Protection:

We implement a variety of security measures to maintain the safety of your personal information. We do not sell, trade, or otherwise transfer your personal information to outside parties, except as necessary to fulfill your order or comply with legal requirements.

Terms and Conditions

By accessing and using our website, you agree to comply with our terms and conditions. This includes respecting our intellectual property rights, adhering to purchase policies, and accepting our limitation of liability.

Use of Website:

You agree not to use our website for any unlawful purpose or any purpose prohibited by these Terms and Conditions.

Intellectual Property:

All content on this website, including text, graphics, logos, and images, is the property of Gentes Gentes Stories or its content suppliers and is protected by international copyright laws.

Limitation of Liability:

Gentes Gentes Stories shall not be liable for any indirect, incidental, or consequential damages arising out of the use of our website or products.

Payment Policy

Accepted Payment Methods:

We accept major credit cards, PayPal, and other online payment methods. Payment is required at the time of purchase.

Transaction Security:

All transactions are secure and encrypted to protect your information. We do not store your payment details on our servers.

Cookie Policy

Our website uses cookies to enhance your browsing experience and gather analytics data. By continuing to use our site, you consent to our use of cookies.

Cookie Usage:

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

Types of Cookies:

Essential Cookies: Necessary for the operation of our website.
Analytics Cookies: Help us understand how visitors interact with our website.